THE CHALLENGES OF OFFICE MANAGEMENT TECHNOLOGY PROFESSION IN THE MODERN TECHNOLOGICAL ERA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 5000
BACKGROUND OF THE STUDY
The modern technology and Economic development in recent years have affected to a large extent the functions and performance of the office management technology profession. Consequently, there arise the need for development of improved devices for the purpose of increasing productivity levels, to make work less tedious. The history of the secretarial revolution of the 14th to 16th centuries. Record keeping and inventions of Manu scripting were first developed. When it becomes imperative that these two innovations could not provide a complete answer to smooth take off of business and full office operations, further inventions were made giving birth to the art of typing with machines.
The invention of the typewriter and its uses in the office were almost revolutionizing their useful to business application. Work could be done more quickly, more legibly, more accurately and more economically. But the expansion of business activities demand for more and better skill and experienced personnel. The invention of the typewriter was followed by adding and calculating machines, cash register and book-keeping machines.
The office today has changed largely due to technical advances, new business procedures and concepts and international movement.
The use of new machines like computers, fax, machines, electric typewriters, word processing etc has generated new skills and new job opportunities.
These have posed a lot of challenges to the office management technology Profession.
Some office management technology Profession cannot operate these electronic gadgets and other modern equipment. In a research carried out by Okoye (1992:48), it was discovered that “graduate office management technology Profession were rated so low in their abilities to operate such equipments. Their knowledge and shorthand was appreciated but surprisingly, these office management technology Profession could only exhibit a faint knowledge of the mechanism of the copiers and duplicating machines.
Added to this, most office management technology Professionhave problems in their work places because of lack skill needed to operate these machines. Lockhart (1991) as cited by Osagie (1992:110) stated that the whole role of typist changed by the impact of new technology. This could mean that the secretarial studies in which we are much involved may need a re0examination with more emphasis on the administrative role of office personnel and fresh look at the whole activities of office management.
Whistler (1970:38) opined that in a recent study of life 15 insurance companies were conducted to determine employment changes at various job levels as a result of automation. These companies believed that without the use of computer that they would need 60% more personnel. In effect, while there may not be (and probably is not) a reduced number of office employees, more work is now being done with electronic machines, than ever before.
For some industries, the installation of computer has hardly affected the total unemployment picture, on the contrarty, new skills have been required. In many companies the rate if turnover among office employees continues to hogh with the result that proposed, reductions in manpower requirements are compensated by moral attrition (Neuner et al, 1972:36 –37)
Further, in an economic and statistical analysis conducted by fortune magazine as cited by Neuner et al (1972:36-37), it was emphatically concluded that automation has made substantially less headway in the United Sates of America economy than the literature on the subject would suggest. Not denying that fact that technology does change and does displace a substantial number of workers, it was noted that ten years after computers have come into common use no fully automated process exists for any major project in any industry in the united states.
With the introduction of automation, an organization stands to gain among others, increased production, efficiency of work and low labor turnover and improved secretarial performance.
This study is therefore geared towards finding out the challenges of automation on the effectiveness of office management technology Profession in financial houses in Enugu North Local Government Area
1.2 STATEMENT OF THE PROBLEM
It is not clear what effect modern Technology has on office management technology Profession. While the impression is that the introduction of automation in teaching and learning appear to be a blessing to its users, office management technology Profession who had not up-dated their skills fear that it would replace them. Is that a genuine fear? if an automated office would effectively replace the office manager, how soon would that happen? Much is observed today about the changing office scene. Although many views are expressed concerning this subject, it is widely acknowledged that the future office operations and procedures are quite different from the ones the office management technology Professionare accustomed to. For instance, Olusegun (1991:5) opined that, in a meeting, fear were expressed that another 10 years there might be nothing left for the workers to do since automation and technology might have become so improved that machines begin to operate themselves. While Stouter (1983:28) stressed that sophisticated equipment will never be able to replace the creative, articulate thinking of human being. What equipment can do is to assume the responsibilities for the more repetition o, routine part of office jobs.
Are toady’s office manager’s training programmes designed to accommodate the ever changing job demands to enable her cope effectively with them. These views are more guesses which have not been subjected to scientific study. Hence, this work, “An Investigation into Challenges on modern Automation on the Effectiveness of office management technology Profession in Enugu North Local Government Area” is an attempt to find out the challenges of modern Technology on office management technology profession.
1.3 PURPOSE OF THE STUDY
- To ascertain whether modern Technology pose challenges to secretarial performance and productivity.
- To determine whether office management technology Profession who have no previous experience and skill in the manipulation of modern Technology encountered problems
- To find out whether office management technology Profession who are provided opportunities for training and retraining programes so as to meet challenges in modern Technology.
1.4 SIGNIFICANCE OF THE STUDY
This study will provide a research based information on the current notion-wide argument on the challenges of modern Technology to secretarial performance and productivity.
It will also be useful as it would show the adequacies or inadequacies to present day office management technology Professionviz-a-viz the manipulation of modern Technology.
Again, the study would be useful to organization and office management technology Profession as it will reveal the training and retraining programmes that are available to meeting these challenges and hence facilitate the realization of set organizational goals.
1.5 RESEARCH QUESTIONS
In a bid to achieve the objective mention above, the researcher sought answers to the following questions.
i. Do modern Technology pose challenges to secretarial performance and productivity
ii. Do office management technology Profession who had no previous experience skill in the manipulation of modern Technology have challenges
iii. Are office management technology Profession exposed to training and retraining in order to meet the challenges of modern Technology.
1.6 DEFINITION OF TERMS
DATA PROCESSING: The handling of data entirely by machine from the collection of the data to the production of the output data (Edum et al, 1996:145)
FACSIMILES: An act of duplicating anything written, drawn or typed and transmitted between two distant points (Appleby, 1969:357)
COMPUTER: An office machine with which office data is electronically processed at appreciable speed. (Elendu, 1988:118)
1.7 LIMITATION
The researcher encountered some constraints. The study was carried out among OFFICE MANAGEMENT TECHNOLOGY Profession in finance houses in Enugu North Local Government Area.
Also the researcher hold limited time and financial constraints which made the research work to be limited to only the area of coverage..
Again question of having identity card (ID) bearing the name of the school and showing that the person is a student made it more difficult for one to the libraries to collect more data.
1.8 DELIMITATIONS
This study covers five selected financial houses in Enugu North Local Government Area. These are First Bank of Nigeria PLC, Central Bank of Nigeria PLC, United Bank of Nigeria PLC, Afribank of Nigeria PLC, Union Bank of Nigeria PLC.
Organization of the Study
This study is organized into five chapters. Chapter one of the thesis discusses the overview of the study, problem definition, research question, research objectives, significance of the study. Chapter two presents all the relevant literature review on waste management and its related concepts. Chapter three addresses the identification of the most suitable research methodology for this research and chapter four presents a data analysis of findings gathered from the field. Finally, chapter five presents the summary of findings, conclusion, and made relevant recommendations.
Related Project Materials
An assessment of geopolitical challenges in housing provision for internally displaced persons in Bama Local Government Area, Borno State
Chapter One: Introduction
IMPACT OF ADULT EDUCATION ON CAREER TRANSITION
Abstract: This study explores the impact of adult education on career transition, focusing on how continuing education programs facilitate the...
An assessment of religious teachings and their impact on inheritance rights in Iseyin Local Government Area, Oyo State
Background of the Study
Religious teachings have long influenced legal and social frameworks, including matters of inherit...
An Investigation of Parental Leave Policies and Job Retention Among Female Employees in Plateau State
Background of the Study
Parental leave policies play a crucial role in supporting employees, particularly female workers, in balancing th...
ARTHROPOD PREDATORS AND INSECT PEST CONTROL
ABSTRACT
Insect pests are those insect species that are injurious or a nuisance. They cause injury or d...
The Effect of Global Supply Chain Disruptions on Local Manufacturing: A Study of Guinness Nigeria in Kwara State
Background of the Study
Global supply chain disruptions, such as those caused by pandemics, geopolitical tensions, natur...
RELATIONSHIP OF ACHIEVEMENT MOTIVATION AND SELF EFFICACY WITH ACADEMIC ACHIEVEMENT AMONG NCE STUDENTS OF COLLEGES OF EDUCATION IN NIGERIA
ABSTRACT
This study investigated relationship of achievement motivation, self-efficacy and academic achievement among NCE students of col...
MARKETING RESEARCH AS A TOOL FOR PROFITABILITY IN THE SERVICE INDUSTRY
ABSTRACT
Marketing research is the systematic design, collection, analysis and reporting of data and findings relevant t...
The Impact of Online Security Protocol Enhancements on Securing Digital Transactions in Banking: A Case Study of Citibank Nigeria
Background of the Study
With the increasing reliance on digital transactions, robust online security protocols are critical...
An Evaluation of the Role of Schools in Promoting Peace Culture Among Children: A Study of Bida Local Government Area, Niger State
Background of the Study
The role of schools in promoting peace culture is increasingly recognized as a...
